bonnet return policy

@bonnetcollection, we’re all about making sure you love your new bonnetcollection item. If, for any reason, your purchase isn’t living up to your expectations, don’t sweat it—our team is here to sort you out, hassle-free.

 

1. Return Policy 

  Eligibility Vibes:

• • • Got second thoughts? No worries, we get it!
    • Just make sure the item is unworn, in its original condition, and still rocking its original packaging. If those boxes are checked, we’re all set.
    • (P.S. If not, we might have to pump the brakes on that return.)

  No-Return Zone:

Heads up! Some items can’t make their way back to us. This includes:

• • • Anything that’s been worn, washed, or given a little DIY upgrade.
    • Items sold on clearance sale.

 

2. Time Window 

• • • You’ve got 7 days from delivery day to let us know if it’s not a match made in heaven. Don’t ghost us—reach out ASAP!

 

3. Return Request 

Not quite vibing with your purchase? No worries, we’ve got you. To kick off your return, drop us an email from our contact page with a quick note on why you’re sending it back.

 

4. How to Send It Back 

We’re nestled in the heart of Pretoria! Before you send anything our way, please get in touch with us. We’ll hook you up with all the details you need to return your item smoothly.

(We’re nestled in the heart of Pretoria! Before you send anything our way, please get in touch with us. We’ll hook you up with all the details you need to return your item smoothly.)

5. Refund Process 

• • • Once your return lands and gets the once-over, we’ll hit you up with the verdict — thumbs up or a quick chat to sort things out!
    • If approved, we’ll get your refund back to your original payment method.

 

6. Returns and Exchanges Made Easy 

Defective or Damaged?

We’re truly sorry that your item didn’t arrive in perfect condition. Please accept our sincerest apologies for the inconvenience caused.

• • • Before you send anything our way, please get in touch with us. We’ll hook you up with all the details you need to return your item smoothly.
    • We’ll exchange it out for the same item, no sweat!
    • Change of Heart? Want a different size or color? Please get in touch with us via our contact form—we’re happy to help!

 

7. Other 

For any other questions regarding refunds or tracking, please don’t hesitate to contact us.

Waiting Game:If your refund’s playing hard to get, double-check your bank and credit card statements. If you haven’t received a refund yet:

• • • First, check your bank account again.
    • Then contact your bank; it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please drop us a mail. Sometimes it takes a few beats to show up.

8. Policy Amendments 

• • We might tweak this policy from time to time.
  • Any updates will drop right here with a fresh date stamp.

 

Got questions about a return or our fabulous products? Let’s connect!

Swing by our contact form and drop us a line—we’re all about making things smooth and stylish!

 

Stay fabulous,

bonnetcollection